Office Team

Nicole Henson, Operations

Nicole Henson is our full-time operations manager for both the Issaquah and Maple Valley locations.

Nicole joined my office with nearly 15 years in the marketing and advertising industry.  However, as a mom with 2 young kids, her interest in corporate life waned at the time I really needed to find a way to expand hours to serve the patients in my practice.  As a loyal patient since the beginning of my practice in 2006, she was excited to join my team and to help make patients feel even more comfortable about their treatment.

Most of our patients can (and do) see Nicole around town with her kids and husband on a regular basis.  She’s usually milling around the farmer’s market, at local shops, at the Issaquah Community Center, or hiking in the local hills.

Nicole has has become a key asset in keeping my office organized.  With over 6 years in the dental industry, she takes the “additional duties as needed” part of her job seriously; oftentimes acting as the patient treatment coordinator in one moment, balancing the books in the next, and then stopping to grab lunch for the staff in the third.  She manages completion of many long-term projects in the office and does all of the employee HR training also.

She has her bachelor’s degree from College of Idaho and completed her MBA in Reno, NV in 2004.

Rachel Alcala, Patient Specialist

Rachel runs the patient schedule and loves chatting with our patients and is enjoying her choice to re-career from child care into dentistry.  She is a native eastsider, born and raised, and recognizes many of our patients.

Rachel is the face of the Front Desk really takes the job of providing excellent customer service seriously.  She is happy to help schedule appointments, help with financial arrangments, and answer answer general insurance questions for you.  Rachel is also a great resource for all kinds of referrals, so if you’re new to the area and looking for other services, its great to pick her brain.

When she’s not working, you can usually find Rachel spending time with her family or playing with her dog.  Rachel doesn’t believe in Throw Back Thursday radio, so we listen to the 80’s all day every day.

Jen Daniels, Insurance Specialist

Jen has worked in dental offices throughout the Sammamish and Issaquah areas for the past 25 years and is semi-retired.  She spends a few days a week with us to help keep up with insurance paperwork and enjoys the time she gets interacting with patients.   Jen is a great resource for financial questions and helps with scheduling.

When Jen isn’t here, she can be found on the golf course or spending time with her kids and grandkids.  Her laugh is infectious and she usually has some great life experiences to share that keep us all cheerful on the days she is here.

Jen has been working with me since 2009.